Booking Terms & Policies
This page summarises what you can expect when you book Light Rave Studios LTD, and the terms that apply to every booking. A full Client Service Agreement covering the specific details of your event is provided and signed separately at the time of booking. This page is a general guide, not a substitute for that agreement.
Our Services
We offer a range of photography and videography packages tailored to your event. The exact scope (coverage hours, number of photographers, deliverables, and any add-ons) is confirmed in writing for each booking and set out in your individual contract.
Booking & Payment
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To secure your date, we require a signed agreement and a 20% retainer of the total package cost.
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The remaining 80% balance is due according to the schedule set out in your invoice, and in full ahead of your event.
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Your date is only reserved once both the signed agreement and retainer are received.
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Retainers are refundable up to one month before your event date. After that point, retainers are non-refundable, as this covers the time and resources we've already committed to your booking.
Our Creative Approach
Light Rave Studios LTD brings its own artistic judgement to every shoot including posing, lighting, and camera and lens choices. While our style is consistent with our portfolio, our creative work naturally evolves, and every event is different. We use our professional discretion to deliver the best possible result within the scope of your booking.
Editing & Delivery
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After your event, we carefully select and edit the images and/or footage that best represent your day. Culling and editing decisions are made entirely by our team.
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We do not provide RAW/unedited files under any circumstances.
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Edited files are delivered via an online gallery. We recommend downloading and backing up your files in multiple places as soon as you receive them. We retain original RAW files for one month after delivery, after which they are deleted.
Access, Fees & Permits
If your chosen venue or location requires an entry fee, parking charge, or filming/photography permit, this is your responsibility to arrange and cover.
Copyright
All edited photos and videos remain the copyright of Light Rave Studios LTD, who may use them publicly and privately (including online, such as in our portfolio or marketing) unless otherwise agreed in writing.
If We Can't Deliver
In the rare event that we're unable to provide the agreed services due to illness, death, fire, or another event genuinely beyond our control, you will receive a full refund of all payments made, including your retainer.
Changing Your Event Date
If you need to change your event date after booking, your retainer will transfer to the new date, subject to availability. If we're not available on the new date, the standard refund policy above applies (refundable up to one month before the original event date). We aren't responsible for the impact of a date change that you request.
Working Together
We aim for open, friendly communication before, during, and after your event, and we ask the same of our clients. Please bear in mind we're often working with other clients' timelines too, so response times may vary.
Conduct & Harassment
We don't tolerate harassment (verbal, physical, or sexual) from clients, guests, or other vendors at an event. If our team feels threatened or unsafe, we'll first raise this with the client to resolve it; if it isn't resolved, we reserve the right to leave the event without being liable to refund any payments made.
Coverage & Creative Release
We do our best to capture your event as it unfolds, guided by conversations we have with you beforehand, but we can't guarantee specific shots or moments given the live, unscripted nature of events.
Breach of Agreement
If a client breaches the terms of their signed agreement, we reserve the right to end the agreement and retain any payments already made.
This page is a general summary for website visitors. The specific terms, package details, and cancellation dates for your booking are set out in your individual Client Service Agreement, which takes precedence over this page.
Questions?
Get in touch at info@lightravestudios.co.uk or 07365 631089.